Terms of Service

The website www.blendedmoments.co.uk, together with any related mobile application, URL or online service that redirects to or facilitates access to the website (together, "Blended Moments", "we", "us" or "our"), is operated under the laws of England and Wales by Samantha Taylor.

Email: samantha@blendedmoments.co.uk

Please read these Terms of Service carefully before using our website or placing an order. By using our website or purchasing our Services, you agree to be bound by these Terms.

About Blended Moments

Blended Moments creates personalised digital photo merges by combining separate photographs into one finished digital portrait.

Our products are supplied as high-resolution digital files. No physical print, frame, canvas or other physical item is supplied unless expressly stated otherwise.

Once your artwork has been completed and approved, the final high-resolution digital file will be delivered electronically by email.

Placing an Order

To place an order with Blended Moments, you must provide accurate information required to process and fulfil your order, including your name, email address and payment details.

After placing your order, you should email the photographs you would like us to use to: samantha@blendedmoments.co.uk

You are responsible for ensuring that the information you provide is accurate. Blended Moments is not responsible for delays or delivery issues caused by incorrect email addresses or other inaccurate information supplied by the customer.

By providing photographs to Blended Moments, you confirm that you have the right, permission or authority to provide those photographs for the purpose of creating the requested artwork.

You must not knowingly provide photographs that infringe another person's copyright, privacy or other legal rights.

Payment

Full payment is required when you place your order. We will not normally begin creating your personalised portrait until payment has been successfully received and we have received suitable photographs.

Payments are processed using Shopify and its approved payment providers. Blended Moments does not directly store your full payment card details.

If you have any questions about pricing or payment, please contact us before placing your order.

Starting Work on Your Personalised Portrait

Blended Moments usually begins work shortly after receiving your order and suitable photographs.

Where applicable, you may be asked to expressly confirm that you would like us to begin creating your personalised digital portrait straight away.

By giving that consent, you acknowledge that once supply of the personalised digital content begins, your normal 14-day cancellation right may no longer apply.

Unlimited reasonable revisions are included before final approval so that we can work with you to achieve the best possible result from the photographs provided.

Turnaround and Digital Delivery

Your first preview is usually ready within 2–3 working days, often sooner, after we receive your order and suitable photographs.

Turnaround times are estimates rather than guaranteed deadlines and may vary depending on the complexity of the portrait, the quality of the photographs provided and any revision requests.

Once you are happy with your portrait and have approved the final artwork, your high-resolution digital file will be delivered directly to your email.

Blended Moments is a digital-only service. No physical print, frame, canvas or other physical product will be posted to you.

Photo Suitability

When we receive your photographs, we will assess whether they are suitable for creating your portrait.

If we believe that one or more photographs may not produce a suitable result, we will contact you and ask whether you can provide alternative photographs.

Where possible, we will try to work with other photographs you provide.

If suitable photographs cannot be provided and we are unable to create your portrait to an acceptable standard, we will refund your order.

If you choose to proceed with lower-quality photographs after we have explained the possible limitations, the final result may be affected by the quality of the original images.

Revisions and Approval

Unlimited reasonable revisions are included before final approval.

You may request reasonable changes to your preview so that we can work with you to achieve the best possible result from the photographs supplied.

Revision requests must relate to the original order and requested portrait. Requests that amount to creating a substantially different piece of artwork may require a new order or additional payment.

Once you confirm that you are happy with the portrait, the artwork will be treated as approved and the final high-resolution digital file will be supplied.

Refunds and Cancellations

Because every Blended Moments portrait is personalised digital artwork created specifically for the customer, refunds and cancellations are limited once work has begun, except where required by law.

Once we have started creating your portrait using suitable photographs, refunds are not normally offered simply because you have changed your mind.

However, unlimited reasonable revisions are included before final approval so that we can continue working with you on reasonable changes.

If the photographs provided are unsuitable, we will ask for alternative photographs and will do our best to work with the alternatives provided.

If suitable photographs cannot be provided and we are unable to create your portrait to an acceptable standard, we will refund your order.

Once you have approved the portrait and the final high-resolution digital file has been delivered, refunds are not normally offered for a change of mind or personal preference.

Nothing in these Terms affects your statutory rights where digital content is faulty, not as described or otherwise does not meet applicable UK consumer-law requirements.

Printing and Colour Variations

Blended Moments supplies a high-resolution digital file suitable for personal printing.

Please be aware that colours, brightness, contrast, cropping and overall appearance may vary slightly between screens, devices, printers, paper types, inks and third-party printing services.

Because we do not control your device, printer, print settings, paper, ink or chosen printing provider, we cannot guarantee that a physical print will look exactly the same as the digital artwork viewed on screen.

Blended Moments is not responsible for print quality, colour differences, cropping or other issues caused by third-party printing services, home printers or incorrect print settings.

This does not affect your legal rights if there is a fault with the digital file supplied by Blended Moments itself.

Use of Customer Images for Advertising

Customer photographs and completed portraits are not automatically used for advertising, social media or promotional purposes.

If Blended Moments would like to use your original photographs, completed portrait, review, reaction photograph, video or other customer-provided content for marketing or advertising purposes, we will ask for your permission first.

Giving permission is optional and choosing not to give permission will not affect your order or the service you receive.

Where permission has been given, Blended Moments may use the approved content in advertising, social media, website content or other promotional materials in accordance with the permission provided.

Professional Editing Tools and Artists

Blended Moments uses professional digital editing tools to create and enhance personalised photo merges.

Our primary editing software includes Adobe Photoshop and integrated Adobe creative and generative editing features, including Adobe Firefly.

Adobe Photoshop may also make integrated partner technologies or models available within its software.

We may engage trusted artists or freelancers to assist with creating or revising customer portraits.

These artists or freelancers are only given access to the photographs and information reasonably necessary to complete the relevant order and are required to treat customer information confidentially.

Customer photographs and working files are stored in restricted-access folders while the order is being completed.

Once the customer has confirmed that they are happy with the completed portrait, customer photographs and working files are removed from active working storage and deleted in accordance with our data-retention practices.

Customer Rights to the Finished Artwork

You retain ownership of the original photographs that you provide to us, subject to any third-party rights that may apply to those photographs.

Once your portrait has been completed and paid for, you may download, save and print the final digital artwork for your own personal, non-commercial use.

You may arrange for the artwork to be printed by a third-party printing provider for your own personal use.

You may not resell, license, commercially distribute, reproduce for commercial purposes, or otherwise commercially exploit the finished artwork without our prior written permission.

Blended Moments retains its own rights in original website content, branding, layouts, design materials and other intellectual property owned or licensed by the business.

Website Intellectual Property

Unless otherwise stated, the content, branding, text, graphics, layouts and other materials appearing on the Blended Moments website are owned by or licensed to Blended Moments and are protected by applicable intellectual-property laws.

You must not copy, reproduce, distribute or commercially exploit website content without our prior written permission.

Prohibited Activities

You must not use our website or Services:

• for any unlawful purpose;
• to infringe another person's rights;
• to submit material that you do not have permission to use;
• to interfere with or disrupt the operation or security of our website;
• to impersonate another person or provide deliberately false information;
• to copy, reverse engineer or misuse our website or Services in an unauthorised way.

Service Availability

Blended Moments currently provides a digital-only portrait service to customers in the United Kingdom.

We reserve the right to refuse, suspend or discontinue an order where there is a legitimate reason to do so, including where we are unable to fulfil the requested service, where inappropriate or unlawful material is supplied, or where these Terms have been seriously breached.

Electronic Communications

By using our Services, you agree that we may communicate with you electronically in connection with your order, including through email.

Marketing emails will only be sent where permitted by law and you may unsubscribe from promotional communications at any time.

Privacy and Data Protection

Blended Moments is committed to protecting customer privacy and handling personal information in accordance with applicable UK data-protection law.

Our Privacy Policy explains how we collect, use, store, share and delete personal information, including customer photographs.

Please review our Privacy Policy for more information about our data-handling practices.

Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, Blended Moments will not be responsible for indirect or consequential losses arising from the use of our Services or for delays caused by circumstances outside our reasonable control.

We are not responsible for problems caused solely by a customer's device, email provider, internet connection, printing provider or other third-party service outside our control.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our Services, business practices or legal requirements.

The latest version will be published on our website and the date below will be updated.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Nothing in these Terms is intended to restrict any mandatory consumer rights or rights relating to the appropriate court or dispute-resolution forum that cannot lawfully be excluded.

Contact

If you have any questions about these Terms of Service, please contact:

Blended Moments
Email: samantha@blendedmoments.co.uk

Last updated: October 6, 2026